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    Dispute Resolution

    Last updated: February 1, 2026

    📩 Filing a Dispute

    Any user with a legitimate grievance may file a formal dispute within 30 calendar days of the incident through the Platform's designated dispute resolution portal.

    📝 Required Submission Details:

    • Transaction or reference number
    • Clear description of the issue
    • Supporting evidence or documentation
    • Desired resolution

    ⚠️ Anonymous or incomplete submissions will not be processed.

    🤝 Mediation Process

    Upon receipt of a valid dispute, a neutral mediator will be assigned to facilitate communication between the parties.

    ⏱️ Concludes within 15 business days
    🤝 Good faith participation required

    💡 Failure to participate may result in a default judgment in favor of the cooperating party.

    ⚖️ Arbitration and Escalation

    If mediation fails, either party may request escalation to formal arbitration.

    🔍 Arbitration Involves:

    • Thorough review of all submitted evidence
    • Testimony from both parties
    • Independent assessment of facts
    • Decisions within 30 business days

    ⏰ Resolution Timeframes

    Darknet Markets Hub is committed to resolving all disputes in a timely manner.

    📊 Standard Timeframes:

    • Initial acknowledgment: 48 hours
    • Mediation completion: 15 business days
    • Arbitration decisions: 30 business days

    💡 Complex disputes involving multiple parties may require extended timeframes with regular status updates.

    ✅ Binding Decisions

    Decisions rendered through the arbitration process are final and binding upon all parties.

    💰 Full or partial refunds
    🎁 Service credits
    ⚙️ Account modifications
    🔧 Corrective measures

    💡 Appeals only considered when new material evidence emerges that was unavailable during original proceedings.